Tomás — AC-07

Persona family: The Supporter Tier: Plus Platform: Web — Android Chrome (mobile) Experience stage: Established

Who He Is

Tomás is in his mid-50s, warm and patient, and practices what he preaches. His wife has panic attacks; he stays steady for her, and he keeps his own plan and practice current — because a supporter who is falling apart helps nobody.

He has a mild hand tremor, which makes mis-taps routine and small targets a dealbreaker. He narrates gently, like he's talking someone through it — because he often is.

What He Wants

• Stay steady for his wife. Be the calm in the room, with tools that help him help her.
• Keep his own plan and practice current. His care is his own, not just adjacent to hers.
• No naggy wellness apps. Streak guilt and pressure copy would have ended his use of the app in a week.

How He Uses the App

Tomás keeps his own plan current: one contact, his blood-pressure medication, and a what-helps note ("cold water, call Marco"). He practices paced breathing with weekday lunchtime reminders — twenty-two sessions since he started — and answers check-ins he turned on for himself (five of seven).

When his wife needs it, he reads her plan aloud from her phone — her account, her screen. Her plan stays hers; he is the reader, not the owner.

What He Needs from the App

• Large targets everywhere. 48px minimum, generous spacing, the large-target intensity scale in the log, and no pinch or drag-only interactions — his tremor decides what's usable.
• Forgiving interactions. Mis-taps are routine; nothing destructive should happen on a single accidental tap, and corrections should be easy.
• Calm, pressure-free structure. His reminders and check-ins are invitations. The app has never shown him a streak, and that's why he's still here.
• Respect for whose data it is. Reading his wife's plan from her screen keeps her data hers. The app never blurs that line.

Design Implications

Tomás carries two of the app's hardest requirements at once: motor accessibility (tremor, large targets, no gestures) and the supporter role (reading someone else's plan aloud without owning it). He is also proof that supporters are users too — his own plan, his own practice, his own reminders. If a control is too small or a flow too naggy, Tomás is the user who shows it first.